Answer "where is my order?" before they ask twice.
Order status is the single highest-volume question most e-commerce and logistics businesses field. aryyo connects to your order management system to handle tracking, modifications, cancellations, refunds, and proactive updates — on WhatsApp, in real time.
Status, modifications, and refunds — handled instantly.
aryyo queries your order management system directly for live status, applies eligible modifications, and triggers refunds via your payment provider — all in the same chat.
From order placed to delivered, handled end-to-end.
Connect your order management system and payment provider, then upload your cancellation and returns policies. aryyo handles every question and request that comes after checkout.
Real-time order tracking
A customer sends "where is my order?" with their order number. aryyo queries your order management system and responds with current status, location, and estimated delivery — instantly.
- Live status from your OMS
- Current location & estimated delivery
- No queue, no waiting on hold
Order modifications
Before dispatch, a customer can change their delivery address, quantity, or items. aryyo checks whether the order is still editable and applies the change directly.
- Eligibility checked automatically
- Changes applied in your OMS
Cancellations & refunds
A customer wants to cancel. aryyo checks your cancellation policy, processes the cancellation, and triggers a refund via your payment provider where applicable.
- Policy-checked eligibility
- Refund triggered automatically
Proactive status updates
When an order ships, goes out for delivery, or is delayed, aryyo messages the customer automatically — so they hear it from you first, not a courier at the door.
- Sent automatically on status change
- Includes delay reasons & revised ETAs
Reorder & repeat purchase
"Can I get the same as last time?" aryyo pulls the customer's order history, checks current stock and pricing, and lets them check out again in the same chat.
- Order history lookup
- Reorder and checkout in one chat
Bulk & B2B order queries
A business customer asks about the status of multiple purchase orders at once. aryyo queries your OMS and returns a breakdown by order, status, and delivery date.
- Multiple orders resolved in one query
- Breakdown by status & delivery date
Works with your existing stack.
Connect the order management, logistics, and payment platforms you already run — no migration, no rip-and-replace.
- Shopify
- WooCommerce
- Custom OMS APIs
- Sendy
- M-Pesa
The biggest support category, automated.
"Where is my order?" is the single highest-volume support query for most e-commerce and logistics businesses. Automating it removes the largest chunk of inbound support volume — and gives customers an instant answer, day or night.
Order Management
Let your orders
speak for themselves.
14-day free trial. No card required. We'll help you set up your first chatbot.